loloplant
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shipping & returns

Shipping & Returns

Domestic SHIPPING (within the u.s.)

loloplant offers free ground shipping on all domestic U.S. orders over $100 (woooo). 

  • Ground Shipping (orders ≥ $100): FREE
  • Ground Shipping (orders < $100): $10
  • 2 Day Delivery: $25
  • Standard Overnight Delivery: $50

When you place your super cool order, you will receive 2 separate emails: one confirming your order, and one with your tracking info. Once you receive tracking info, you cannot change your order.

All orders (unless custom) will be processed and shipped within 3 business days of order confirmation.

We ship all ground domestic orders via USPS Priority Mail. Your order should be delivered to you in 1-3 business days once shipped. This is an estimated delivery provided by USPS.

loloplant is not responsible for any unexpected delivery delays due to, but not limited to: carrier issues, extreme weather conditions, customs clearance, or uncontrollable events.

Customer is responsible for all shipping costs associated with returned packages due to the failed delivery of non-deliverable, refused, or unclaimed orders.

Due to customs regulations, we cannot ship any plant items to Hawaii, Alaska, Puerto Rico & U.S. Territories.

 

International SHIPPING

International orders ship via FEDEX Express at a flat rate of $25. All taxes and duties will be the responsibility of the customer.

All orders (unless custom) will be processed and shipped within 3 business days of order confirmation.

We estimate that international orders will be delivered within 7-12 business days. Please take into account that customs delays, although rare, may occur. 

  • If you would like a faster international shipping option, please email us at cactus@loloplant.com for a shipping upgrade at additional cost.

loloplant is not responsible for any unexpected delivery delays due to, but not limited to: carrier issues, extreme weather conditions, customs clearance, or uncontrollable events.

Unfortunately, we cannot ship any plant items internationally (but pottery is A - O.K.)

Please note that international orders do not qualify for returns.

 

Returns

If you'd like to make a return, please email us at cactus@loloplant.com with the reason for your return and to receive a return authorization (RA) number. Once your return is authorized, we will email you with the next steps.

Please note the following return terms:

  • Returns are only valid within 30 days of the order shipment date.
  • Made to order items cannot be canceled, exchanged or returned.
  • Plant items are not returnable.
  • International orders do not qualify for returns.
  • Customer is responsible for cost of return shipment.
  • Once return item is received, customer will be refunded the cost of the item, minus the amount of the original shipment costs.
  • If you receive your order damaged (or dead in the case of a plant purchase), please email us at cactus@loloplant.com immediately with photos and we will help sort it out.